Return Policy

According to the legal provisions, you have the right to return the purchased artwork (“product(s)”) within a maximum of 14 days from the moment you take possession of it. 

To exercise this right, you must notify us in writing within 14 days of your intention to return the product. The notification will be made by email to the following address:

Upon receipt of the Notification, Anca Poterasu Gallery will contact you to establish the details of the return – by e-mail.

The costs of return will be borne entirely by you as the Buyer.

The returned product must be in the same condition in which it was delivered (in the original packaging with all accessories, with intact labels and accompanying documents). Products with physical alterations, dents, nicks, scratches, dents, dents, signs of unauthorized use and/or tampering, etc. will not be accepted for return. You are responsible for any diminished value of the products resulting from handling, other than that necessary to determine the nature, quality and function of the products.

Excepted from the right of withdrawal are sealed audio or video recordings which have been unsealed after delivery, newspapers, periodicals and magazines except for subscription contracts for the supply of such publications, digital content which is not delivered on a tangible medium, if the performance has begun with the express prior consent of the purchaser and after the purchaser has confirmed that he is aware that he will lose his right of withdrawal (e.g. ebook).

From the moment of receipt of the return, Anca Potersu Gallery has a period of 30 days l to refund the value of the returned product.

Anca Poterasu Gallery reserves the right to refuse receipt of the products and to return the countervalue to the buyer in the following situations:

  1. The Buyer has failed to give notice in accordance with these terms and conditions;
  2. The buyer has not returned the product as stated in these terms and conditions;
  3. The returned product has suffered damage or any alterations that diminish its value other than those necessary to determine the nature, qualities and functioning of the products.
  4. The returned product is exempted from the right of withdrawal under Emergency Ordinance No 34/2014 on consumer rights in contracts with professionals, as well as amending and supplementing certain legislative acts.